GARY KAPLAN140 Teal Court Roswell, GA 30076 Home office 770-713-1637garrett.e.kaplan@gmail.com
OBJECTIVESeasoned customer service professional seeks client-facing role to deliver solutions-oriented service to customers.
* Relationship Management * Problem Solving* Client Service * Team player * Client Communication Skills * Product Education PROFESSIONAL EXPERIENCENAYLOR LLC, Alpharetta, GA 2007 – 2009Account Executive* Enhanced visibility of products/services for over 150 companies through 35 associations’ online and print products resulting in more than $100,000 in sales for Naylor.* Successfully worked with management to ensure that a high level of service was provided to Naylor’s internal and external customers. * Received awards from management several times for selling the most online product inventory.
EMPLOYEASE, Norcross, GA 2005 - 2006Benefits Analyst Serviced 6000 employees enrolled in 3 health plans utilizing multiple platforms to ensure regulatory compliance. * Created a Summary Plan Description in plain English to help one of Employease’s clients’ employees understand their health benefits better. - Reduced major client’s expenses by 15% by catching discrepancies through any of 7 audits. * Received an “Employee of the Quarter” award for having received the most compliments from a big client due to the high quality of service that I provided. HEWITT ASSOCIATES, Atlanta, GA 2003 - 2005Customer Service AssociateServiced 9000 plan participants enrolled in 36 401 (k) plans, processed a variety of transactions consistent with IRS regulations and plan rules. * Received an award from management for being the only employee who over a 4 year period had processed financial transactions without incurring any loss. * Worked with management to identify and resolve 5 service disruptions minimizing downtime. * Received many compliments from customers for my ability to resolve their problems and provide a high level of service to them.
ALLTEL COMMUNICATIONS, Alpharetta, GA 2001 - 2002Purchasing Coordinator Obtained information related to price and availability from 40 vendors throughout North America for 75 inside sales representatives and 5 outside sales representatives. * Eliminated 88% of the redundancies in the 2001 open orders report over a period of 6 months. E*TRADE FINANCIAL GROUP INC. Alpharetta, GA. 1998 - 2001Registered RepresentativeServiced 50,000 retail customers, processed trades and inquiries related to trades, cross marketed products and services to customers and educated customers about the mechanics of the stock market. * Received many compliments from customers for my ability to resolve their account-related problems and provide a high level of service to them. * Successfully listened to customers’ needs and marketed the appropriate products to them.
EDUCATIONB.A., International Relations, University of Delaware, Newark, DE 1988