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Geraldine Suelen Posted: 2-3-2010 11:23 AM

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OBJECTIVE:       To obtain a challenging and rewarding position in an administrative position, where my ideas and creativity are highly encouraged and further advanced to produce positive results.

SUMMARY: 

• I am a highly motivated, very reliable, self-starter and independent whose major strengths include 15 years of strong customer service and communication skills.
• Experienced in meeting critical deadlines on multiple projects & working cross functionally with other departments and colleagues.
• Adaptable and personable when dealing with individuals from various socioeconomic and ethnic groups both in person and on the telephone.
• Conducts onsite interviews, compiles various information for the legitimacy & validation for preparing narrative report statements.

WORK HISTORY

8/2009 – Present   Majestic Services (Independent Contractor) – Valley Stream, NY

• Onsite inspection services for verifying and validating the legitimacy of businesses.  Conducts physical onsite inspections specifically for insurance companies, lenders and data providers.  Field Contact with borrowers at their home or place of employment; directly serving a diverse client/customer population on a daily basis; interviewing client/customers to acquire detailed personal or confidential information; interpreting and creating and processing documents related to financial or personal histories of clients/customers.

10/18/07-12/26/08   Permit Specialist - City of Berkeley

• Decision making is made at the closest feasible level to the customer.  Depending upon assignment, duties may include, but are not limited to, the following: makes preliminary review of plans, blueprints, and/or permit applications for many types of permits including those for building construction, fire protection and engineering.  Checks for plan completeness and ensures general conformity with codes, ordinances and regulations; Refers plans and issues to appropriate technical or professional staff; facilitates plan check review through distribution of plans to appropriate City staff, tracking plans during review process and coordinating with other divisions and departments to obtain approvals and/or corrections on a timely basis; Calculates various construction valuations, plan check fees and permit fees, collects fees and processes various permits.

3/07-9/07   Permit Technician/- City of Mill Valley

• Recent Projects –Transitioning Permits and the Building Department from paper system to Permit Soft pilot program.  Maintains daily and monthly fiscal and permit reporting; Assists the public at the counter, processing plans, forms and permit applications for zoning procedures, and entitlements; Reviews permit applications, plans and specifications for compliance with applicable codes and standards; calculates fees in accordance with established fee schedules; inputs information into computer; Advises developers, contractors, homeowners, members of the public and private agencies at the counter and by telephone on matters pertaining to zoning codes, plan requirements, specific plan regulations, permitting and plan checking procedures, and other information required by law.

9/00-3/07 Clerk II- Alameda County Assessor’s Office, BPP

• Set up new accounts, inactivate accounts, update information on data base (CUPS) and the field card file; process business statements, business status questionnaires, occupancy cards, low value input for boats and cancellation of tax bills, answer heavy volume of tax payer questions on a multi-phone line and interface heavily with the public at the front counter, communicate effectively both orally and in writing, explain various procedures & policies, make demographic changes to accounts when needed; field canvassing, preparing clear and concise audit reports which detail facts; take action to locate taxpayers through a variety of Assessors data base by researching and investigative methods, analyze situations & evaluate the course of action; researching various data base programs Improve, CUPs, ASBS, TGAM, TCUPS, Internet, Recorder Office, and/or documents to correct errors, analyze situations & evaluate the course of action and draw logical conclusions from the research; meet critical deadlines; administrative support to the Auditors Appraisers preparing for massive mailings of the 571L statements, distribute, route mail, order supplies, and work very independently and as a team player.

1/00-8/00 Administrative Assistant/Office Manager-Public Health Institute, Welfare Reform

• Tracked and monitored budgets, reconciled accounts, and generated financial reports; developed and prepared memos, correspondence, questionnaires, and office forms; processed invoices, purchase orders, time sheets, transportation reimbursements forms, check requests, and travel expense claims; office management including interfacing with administrative staff, building management, and coordinating office emergency preparedness; general office duties including answering phones, filing, and photocopying.

4/89-5/95 Administrative Assistant-McKesson Corporation, Risk Management Department

• Collected and assimilated data for insurance and underwriting requirements; generated reports using the risk management information on the data base system; monitored request for auto ID cards and certificates for auto and property insurance, administered surety bonds; processed wire transfers and check request. providing work guidance and training to other clerical employees; anticipating and preparing materials needed by management for conferences; manage calendars, appointments, telephone calls; composing and typing correspondence requiring some understanding of technical matters; collecting, compiling and analyzing data; typically reports to a Director level or higher; ability to multi-task; in-depth knowledge of Microsoft office; proficient in spelling, grammar and composition; performs a variety of complicated tasks and may direct/lead the work of others.  A wide degree of creativity and latitude; strong written and verbal communication skills; strong analytical skills.  Coordinates the yearly trade & travel shows; trained staff on the data base systems and computer software.

EDUCATION: