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CYNTHIA SIMIEN, PMP
PROFESSIONAL SUMMARY
· PMP certified
· Six Sigma Green Belt Certified
· Highly motivated, reliable, organized individual with extensive project management experience, open to travel or relocation
· Demonstrated abilities in creative problem solving, risk management, root cause analysis, meeting service level agreements, and customer service
· Skilled in effective communication, leadership, and team work
PROFESSIONAL EXPERIENCE
Analysts International Atlanta, GA
Project Manager
2007 – 2009
· Provide end to end project management throughout the lifecycle of multiple projects to deliver completed solutions per the client’s requirements on an AT&T contract:
Successfully completed a project to upgrade and automate directory assistance by installing new circuits, modems, and routers to the existing network remaining within the security guidelines and firewalls. Worked with other project managers to provide training for customer service representatives. Managed the financials by balancing monthly based upon paid receipts and documenting and tracking using MS Excel. Tracked the project schedule using Microsoft Project and Microsoft Excel.
Successfully completed several infrastructure installation projects by managing the purchase and installation of servers that includes storage implementation and network connectivity. Also, managed application installation with 3rd party software Vendors and the application team to complete implementation of Java and 3rd party software to allow the client to meet release dates.
Successfully completed the installation of a Virtual server environment in less than normal timeframes to meet the client’s needs. This installation included installing a virtual operating system, a database, and migration of the client’s data to the new system. Managed Mobility projects to update handheld devices for in the vehicles.
· Ensure initiation and timely progression of projects, and completion of all required documentation.
· Provide assessment and reporting of project issues and risks.
· Create and update project plans using MS project, MS Excel, and MS Word
· Provide status reports according to established timeline to senior management team using MS Sharepoint.
· Tracked project resources time reporting.
Dekalb County Elections Office Decatur, GA
Voting Poll Manager
2007 -
• Select all clerks and assistant managers.
• Assign duties for each poll worker.
• Ensure all supplies are available for voting site.
• Ensure all payroll documentation is completed and turned in to Elections office.
• Set up voting machines prior to election beginning.
• Tally up all votes from voting machines and shut machines down at end of election.
• Complete all forms and counts and return all documentation and materials to the
election office.
• Point of contact for any discrepancies that come up with voter's eligibility.
IBM, Alpharetta, GA
1999 - 2007
2005 - 2007
· Participated on transition teams to transition outsourced solutions to IBM for WelchAllyn, VF Corp, Circuit City, and Manpower using PMI methodologies.
Part of transition team to transition outsourced solutions from WelchAllyn to IBM by tracking and updating the risk logs, action logs, and issue logs to ensure all tasks were completed for the network, application, hardware, and software transitions. Utilized Microsoft Project to plan and monitor project progression. Worked with the 3rd party Vendor to ensure knowledge transfer was successfully completed by scheduling visits and meetings with the correct parties and created and maintained a Microsoft Excel spreadsheet to track. Maintained the data store by allowing and denying access to users and updating with project information.
Part of transition team to transition outsourced solutions from VF Corp to IBM by maintaining and updating PowerPoint slides used to communicate project status to the customer, team, and executives. Lead the installation of network and host intrusion detection systems in EMEA, Asia, and USA West Coast by coordinating with the resources to receive, install, and turn up the hardware. Lead the implementation of Direct Link audit software on test and development servers and production work stations by researching the need, purchasing off the shelf software and modifying it for use, and pushing the software to all required users.
· Utilized the procurement process to attain hardware equipment and communication lines for the Manpower project.
Applications Manager
2003 - 2005
· Tier one support for the AT&T midrange residential billing applications.
· Resolved a large number of abends without developer intervention.
· Documented failures and preventive maintenance requests using ACTT.
· Lead software upgrades and maintenance.
· Communicated with developers, users, and peers both oral and written.
· Analyzed data to determine root cause to prevent reoccurrence of issues.
· Utilized creative abilities to effectively solve problems.
· Focused on attaining 100% SLA for the applications.
· Utilized Remedy as the change management tool.
· Ensured customer satisfaction meets IBM objective.
· Facilitated testing and implementation of a tool to automate software updates.
· Maintained jobs database using MS Access.
· Tools used – MVS, TSO, Fileaid, Lotus Notes, ACTT, Control-M, Windows NT Server, Microsoft Office, Remedy
Lead Application Support Analyst
2002 - 2003
· Multitasked on a daily basis in order to meet billing deadlines.
· Responded to customer calls and resolved any conflicts or issues in a timely manner.
· Analyzed data to ensure billing accuracy.
· Cross-organizational team leadership.
· Planned and implemented an alternate work schedule to allow the team to work remotely one day a week and increase the team’s productivity.
· Assumed accountability for accurate billing totals by verifying data provided on reports and also manually verifying when necessary.
· Created a plan to successfully add in new businesses that selected AT&T as their long distance carrier.
· Tools used – MVS, TSO, Fileaid, Lotus Notes, ACTT, Control-M,Windows NT Server, Microsoft Office, SAR, JES
2001 - 2002
· Participated on a project team as the Connect Vue Project Manager to successfully transition from
ConnectVu Trunk to Esprit.
· Coordinated midrange software deployments.
· Coordinated and scheduled the 4E to 5E Switch Retrofit process.
· Documented and communicated schedule changes to the team.
· Opened and closed request for change tickets to support changes using Remedy.
· Assisted in completing project plan issues to reach Quality Gates to transition vendor ownership of CNUM/Tracker to IBM.
· Participated on a team to sync up server charges between IBM and AT&T.
· Assumed responsibility of updating the server database to ensure correct billing.
Systems Management Integration Professional
1999 - 2001
· Escalated issues through the proper channels when necessary.
· Utilized the change management process to keep the applications updated.
· Assisted in implementing RMDS, an online viewing tool to cut printing cost and consolidate print centers, for customers.
· Project managed the RMDS project in steady state.
· Assumed marketing contact role for RMDS to promote the use of online viewing.
AT&T, Alpharetta, GA
Senior Technical Associate II
1996 - 1999
· Analysis of billing data to ensure accuracy.
· Prioritized job scheduling.
· Recovered from hardware and software failures.
· Assisted development in error resolution.
· Interfaced with users/clients and other ITS groups to ensure requirements were met.
EDUCATION / CERTIFICATIONS
University of Phoenix, Phoenix, AZ
Bachelor of Science degree in Business Information Systems
Stevens Institute of Technology & AT&T
Master’s Certificate in Project Management
Project Management Institute, Atlanta, GA
Project Management Professional
6sigmastudy.com
Six Sigma Green Belt Certification
Organizations
President – Women’s Club Christ Our Hope
Chair – Usher Board Christ Our Hope
Commissioner Co-Chair of Church – Atlanta Archdiocese Council of Catholic Women
Knights of Peter Claver Ladies Auxiliary